#DEMOTop40 : FeedbackPlus Enhances Feedback Between Organizations and Customers

The Company’s name is Consumer Delight Business Services Ltd. Our vision is to help organizations achieve customer satisfaction ‘whatever it takes’, and we want to be held accountable to this standard.

Product
Feedbackplus, is an internet/mobile feedback solution that lets customers give feedback to products and services organizations either via feedbackplus mobile app or feedbackplus.net; and enables organizations to receive, respond to and resolve customers issues, real time, via a dashboard, where they can also access periodic reports with feedback analytic.

Value
To Customers

  • Give feedback free of charge
  • Give feedback anywhere, anytime
  • Get to attach pictures and documents (as evidences) where necessary
  • Monitor feedback status real time (On queue, Receiving Attention, 25% Resolve, 75% Resolved, 100% Resolved, Closed)
  • Get to confirm resolution before issue gets closed
  • Send your feedback as voice message if preferred
  • Reach dozens of organizations with the same app.

To Organizations

  • Receive customers’ feedback ‘on the spot’ when they are experiencing your products and services
  • Monitor your branches/outlets from customers points of view
  • Make Feedback a day-to-day part of your customers habit
  • Stay in touch with any customer that gives feedback before and after resolution
  • Let your employees use their mobile devices to resolve thousands of customers issues anywhere/anytime
  • Access periodic reports and analytics including Trends, Satisfaction, Loyalty, Status etc and various Predictive and Prescriptive analytics
  • Get customization to your own specific needs

Successes
Mobile app now available on Android, iOS, BB10 and BB07 & bellow devices, and the web application is accessible on 95% of desktop and mobile browsers

Team

  • Niyi Falodun  (CEO)
  • Enoch Durotoye (Planning and Marketing)
  • Linda Ebekine, Busola Alabi, Biodun Ajiboye (Business Development)
  • Olaniyi Olorunkosebi – Investor
  • Dotun Sulaimon – Advisor

Development Stack
MySql, PHP, HTML, CSS, JavaScript,

Contact/Social Media/Job Openings
For Inquiries – info@feedbackplus.net
Job Opening – career@feedbackplus.net

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